1. Freshness Guarantee

We stand by the quality and freshness of our meats and produce. If you receive an item that is spoiled, damaged, or not as described, we'll make it right.
 


2. Eligible Returns & Refunds

Meat  - Can only be returned or refunded if:
• The product is spoiled or unsafe upon delivery
• The incorrect item was delivered
• The packaging is damaged in a way that affects quality
 


3. Timeframe for Claims

• Contact us within 24 hours of delivery with a clear photo of the issue
• Perishable items must be reported promptly to be eligible for a refund or replacement
 


4. Refund or Replacement Options

• A full refund to your original payment method
• A store credit for future purchases
• A replacement of the affected item (subject to availability)
 


5. How to Request a Refund

• Email us at info@marchemarbre.ca with your order number and photos
 


6. Non-Returnable Items

• Items that were stored improperly after delivery
• Items purchased on final sale or marked as clearance